We are seeking an Account Manager to join our talented Logistics Division. The role will be based in Gauteng and will report to the Customer Executive. The Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively; To help grow business in the principal/customer channel through expansion of services to customer base; To maintain profitability of key accounts; and drive supply chain efficiencies to the benefit of both the customer and client ensuring the establishment of long terms strategic partnerships.
POSITION
FMCG and Supply Chain Account Manager
LOCATION
Johannesburg, Gauteng
RESPONSIBILITIES
Set customer strategy
- Develop and execute strategic account plans
- Set strategy for individual customers based on group and customer objectives.
- Obtain sign off across the business on customer strategy.
- Implement key KPI’s in line with strategy.
Relationship Management
- Set key KPIs for customers in line with business strategy.
- Review customer KPIs monthly ensuring customer and client compliance to key KPIs.
- Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
- Manage internal business functions against agreed KPI’s.
- Manage customer queries and concerns as and when they occur.
- Serve as the link of communication between key customers and internal teams
Business Development
- Identify opportunities for expansion within existing principals/customer base.
- Match client business capabilities to principals’ needs through identifying service solutions
- Guide commercial discussions with team and negotiate commercial agreements.
- Implement rate reviews and increases as and when needed to ensure management of principal profitability.
Drive revenue growth
- Identifying upselling and cross-selling opportunities within key accounts, introducing new products or services, and exploring ways to increase the principals/customers spend with your organization.
- Meet or exceeding sales targets assigned to your key accounts.
- Keep abreast of industry trends, market dynamics, and competitor activities
Drive Supply Chain efficiencies
- Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
- Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
- Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Self-Management
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
MINIMUM REQUIREMENTS
- Bachelor’s Degree or similar.
- 3 years account management experience in a FMCG environment. (Non-Negotiable)
- 5+ years supply chain experience. (Non-negotiable)
- Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Experience in sales and providing solutions based on customer needs
- Ability in problem-solving and negotiation
Applications can be sent to judy.vanniekerk@dav.co.za